FAQ - Frequently Asked Questions

What is KeyKong?

A Gigantic Monkey that helps you play your favourite game. Cheaper. 
 
Who are the people behind KeyKong?
 
Players. We love to play. And we know that the more people, more fun it gets. That is why we want to make sure that everybody will be able to afford to play with us. 
 
How does it work?
 
You have to get excited about one of our games. That is very important. But quite easy. Then you look for one of our promotions and special price deals. You will be guided through a very simple payment process. Since we use all the best user friendly and safe methods you choose the easiest one for you. 
 
Right after that you will be an owner of your own game key. We send it to your mailbox. That key will allow you to download, install and enjoy the game for a lifetime.
 
Why is it safe to use KeyKong?
 
Because we spend a lot of time making sure that our keys are the real deal. 
If you should have any problems, we will provide you with solution. Our support specialists work 24 hours/day 7 days/week to make sure that your gameplay will not be stopped by some annoying problem.
 
How long does it take to get the key I bought?
 
The process is very simple:
You choose the game and payment method
Your transaction is being processed (it usually takes about 30 seconds) and confirmed
If our support staff is online you will receive your key within few minutes!
In rare cases the time of sending the key is slightly longer, but 24 hours is an absolute limit! (This doesn't apply to the pre ordes) If, for whatever reason, the key will not be sent to you in that time, you will get 50% off your next game! No excuses!
 
What if the key doesn´t work?
 
Our experience tells us that there are two most common problems:
Your VPN was not configured correctly. Follow the link for our easy, baby-steps guide. That usually solves all the problems instantly!
 
or
 
You might have used the wrong platform. Make sure that you are using a Steam Key in Steam, and Origin Key in Origin. You would be surprised how often people get so excited about the game that they forget this little detail!
 
If the problem still occurs. contact our support team (link). We will find the solution to your problem as soon as possible!
 
Where do your keys come from?
 
All the keys we use come from the official distributors from around the planet. We look out for best deals, to make sure that the our prices will be unbeatable forever!
All our keys are legal and guaranteed to work!
 
Is using the VPN safe?
 
Yes, VPN does not make any permanent changes in your computer and is fully legal. You need it only during the registration process!
Also, not all of the games need the VPN, check the game description to make sure!
VPN is very easy to use, follow our baby-steps guide to use the VPN successfully!
 
More questions?
 
Any time of day you can contact us via mail, Facebook, Tweeter, or any other method, known, or unknown to men. We answer fast, to make sure that neither yours, nor our gameplay will wait for long.